Customer service representative for Netflix, Amsterdam
June 2018 - June 2020
One of the main tasks was to offer advice and assistance to customers and to use the company's troubleshooting resolution tree to evaluate technical problems
Developing, managing and collaborating on different team projects
Special Education Teacher
Sept 2010 - Feb 2018
Created learning and content strategies to meet the needs of mentally and physically disabled students.
Led activities that developed students' physical, emotional and social growth.
Liaising with other professionals, such as social workers, speech and language therapists, physiotherapists and educational psychologists;
Working closely with parents and guardians;
Carrying out administrative tasks, including updating and maintaining records of pupils' progress;
May 2016 - June 2017
Interviewed, observed and surveyed patients in order to gain necessary information for psychological diagnosis.
Assessed children's developmental progress, specializing in perceptual/sensory-motor skills, fine motor skills, and activities of daily living
- ABA and TEACH therapy;
- Speech and Language Therapy;
Education & Certificates
Reintegration Teacher Certificate (The Romanian Center of Social Intervention and Psychotherapeutic Association, Iasi, Romania)
Certificate of Trainer (Teachers Training Center, Galati, Romania)